Job completed for Burst Pipe

Completion date: July 29, 2024

Location: Sumter, SC

Why did the customer contact us?

Customer contacted us due to a burst pipe in their Laundry room. We dispatched a team immediately and completed mitigation within 4 days.

Solutions provided:

Customer contacted us due to a burst pipe in their Laundry room. We dispatched a team immediately and completed mitigation within 4 days.

"As a mother of five kids and three dogs, managing our home in Sumter can be quite a task, especially with my husband frequently traveling for work due to his military duties. When we had a burst pipe in our laundry room, the water seeped into our living room, affecting our hardwood floors. I was overwhelmed and worried about the safety of my children and pets.

Living near Shaw Air Force Base, we are accustomed to the hustle and bustle of military life, but that morning, all I could think about was the water damage at home. I called Kingsley Water Damage Restoration after a neighbor at the Sumter YMCA recommended them. Their response was incredibly fast and professional.

From the moment their team arrived, I felt relieved. The technicians were courteous and explained the entire process, assuring me that they would handle everything efficiently. They used advanced drying techniques to save our hardwood floors, emphasizing drying over demolition. This approach not only saved us time but also minimized disruption to our daily lives.

Their attention to detail and commitment to preventing mold growth were particularly impressive, especially with five kids running around. They also helped me navigate the insurance claim process, which was a huge relief.

Kingsley Water Damage Restoration's 24/7 emergency service was a lifesaver, as the damage occurred late at night, and they arrived promptly. The team worked diligently, ensuring our home was restored quickly. Their excellent customer service is reflected in their numerous 5-star Google reviews, and now, I can personally vouch for their outstanding work.

If you ever find yourself in a similar situation in Sumter, I highly recommend Kingsley Water Damage Restoration. They not only restore your home but also your peace of mind."

Sincerely,

Jessica T.

Team members on this project:

Angel Garcia, Teddy Dupan