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Jeanne Umbrecht

Office Coordinator

Customers love working with Jeanne Umbrecht

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Irmo, SC

Posted on Kingsley Water Damage Restoration

My experience with Kingsley Restoration has been very reassuring during such a stressful time. All of the employees have been professional and polite. Conversations with Jean have been reassuring and the gentlemen who came to my home made me feel comfortable. Teddy, JoJo, Matt, Dante, and especially Angel should be commended for being such good representatives of the company. I am expecting the same service until the process is complete.

Columbia , SC

Posted on Kingsley Water Damage Restoration

Absolutely professional, clean, and thorough. Can't say enough about how considerate and conscientious every team member was that I interacted with: Dante Angel Angela Jean Teddy Tyler Kendria Every time I mentioned to other people in town that I was using Kingsley, they'd say "oh, they're a great company" or "they do great work." Their reputation speaks for itself!

Hopkins, SC

Posted on Kingsley Water Damage Restoration

Angel, from Kingsley, was professional, friendly, and extremely knowledgeable about the remediation which needed to be done on my home. He answered all my questions. He got right to work. I highly recommend Kingsley! Jean was friendly, concerned, made sure all my questions were answered quickly. Kendria helped with all insurance company questions. Tyler, Daniel, and Teddy did exceptional work. Teddy also did a follow up visit to address concerns. This is a stellar company!

Columbia , SC

Posted on Kingsley Water Damage Restoration

I chose Kingsley restoration due to the amazing reviews they had. I am here to tell you that the reviews are very accurate. I would like to thank Angel, Dante Yaniel, Teddy, Tyler, and Jane for assisting me with water damage that was done to my home. They came in right away and was very professional from the beginning until the end. Communication was excellent. The job they perform was excellent. I would most definitely recommend this company for your restoration needs. I will definitely be using this company again hopefully not soon but if I ever need to I know just who to call. Thank you guys so much.

Columbia , SC

Posted on Kingsley Water Damage Restoration

Maybe a week before Christmas, my husband and I had a city sewer line back up into our house. Hundreds of gallons of raw sewage flooded my bathroom and crawlspace - it would have been even worse if nobody had been home to notice it, dam it in with towels, and carry it out in buckets. This is our first house and we had only moved in two weeks prior! Absolute nightmare. Kingsley Restoration was the first name to pop up when I searched for mitigation companies in the area and I am so happy that it was! They were out there maybe an hour after I called - they thoroughly cleaned and disinfected a VERY foul mess, took away what contaminated materials could be immediately removed, and set up machinery to keep everything dry and stabilized while we were away for Christmas. Since it was raw sewage, the floors, walls, and even the vapor barrier under the house had to come out and everything underneath/behind them disinfected. They removed everything but the walls; the office took care of contracting an asbestos abatement company for those. Now everything is done and ready to be replaced. At the time it felt like the end of the world, but they really did amazing work and even though everything still need repairing, it finally feels like things are on their way back to normal. As much as their experience and work is to be praised, I also want to mention the compassion and empathy I received. Everyone, from the men who came and worked on the house (Dante, Yaniel, Angel, Tyler, and Teddy) to the ladies in the office (Kendria and Jean), were all very supportive and understanding. They answered all of my (many) questions as well as they could, and I really felt *heard*. It meant a lot and really helped me stay sane. I wish I could give more than 5 stars. I appreciate everything and can't thank them all enough!

Columbia , SC

Posted on Kingsley Water Damage Restoration

The staff at Kingsley LLC (Dante, Kendria, and Jean) were so helpful, friendly, and responsive during a stressful time. They went above and beyond to help answer our questions and take care of us, and we always felt we were in good hands. Highly recommend them.

Columbia , SC

Posted on Kingsley Water Damage Restoration

This company is *amazing*. They were the 3rd company we spoke with regarding concerns about potential mold and requesting testing. The 1st two told us they'd call back. One we still haven't heard from, the other a day or so after expected. When your health could be at stake, you don't wait around for a phone call past the expectation, so I did some due diligence once again and called Kingsley, who was responsive in a timely manner. At every step, this company delivered and even went above and beyond. Dante came to assess, completed an inspection, and thankfully did not find mold inside the home (the area of concern was exterior but with concerns it could have moved inside). He was an excellent communicator, personable, and professional. He told us we could run testing on the air filters, but the ducts needed a good cleaning anyway so we just proceeded with the cleaning. Angel & Tyler came to clean the ducts. They, too, were wonderful. We spoke when they arrived about how the process works, and they also were personable, polite, and professional. Beforehand, I called into the office to find out what the process was so that pet arrangements could be made. Jean in the office told me her thoughts but then called back to confirm what she had told me. She double checked to be sure. She called towards the end of the cleaning and asked how the job was going and to make payment arrangements. *Top notch* customer service from this company at *every single step* and always answering any questions we had. I've already referred them to someone else needing duct cleaning and will continue to do so!