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Reviews for Kingsley Water Damage Restoration

  • Reviewed By: Amanda H.
  • Location: Columbia, SC
  • This review was copy/pasted from:
    Google
  • Original Review Link: https://g.co/kgs/xVBXKPg
  • Comment: Maybe a week before Christmas, my husband and I had a city sewer line back up into our house. Hundreds of gallons of raw sewage flooded my bathroom and crawlspace - it would have been even worse if nobody had been home to notice it, dam it in with towels, and carry it out in buckets. This is our first house and we had only moved in two weeks prior! Absolute nightmare.

    Kingsley Restoration was the first name to pop up when I searched for mitigation companies in the area and I am so happy that it was! They were out there maybe an hour after I called - they thoroughly cleaned and disinfected a VERY foul mess, took away what contaminated materials could be immediately removed, and set up machinery to keep everything dry and stabilized while we were away for Christmas. Since it was raw sewage, the floors, walls, and even the vapor barrier under the house had to come out and everything underneath/behind them disinfected. They removed everything but the walls; the office took care of contracting an asbestos abatement company for those. Now everything is done and ready to be replaced. At the time it felt like the end of the world, but they really did amazing work and even though everything still need repairing, it finally feels like things are on their way back to normal.

    As much as their experience and work is to be praised, I also want to mention the compassion and empathy I received. Everyone, from the men who came and worked on the house (Dante, Yaniel, Angel, Tyler, and Teddy) to the ladies in the office (Kendria and Jean), were all very supportive and understanding. They answered all of my (many) questions as well as they could, and I really felt *heard*. It meant a lot and really helped me stay sane. I wish I could give more than 5 stars. I appreciate everything and can't thank them all enough!
  • Overall Rating