Reviews for Kingsley Water Damage Restoration

• Reviewed By: Anne Newsome, R.
• Location: Columbia, SC
• December 5th, 2023
• This review was copy/pasted from:
  
• Original Review Link: https://maps.app.goo.gl/8YQsuaCFn2Tb5j1v7

• Comment: This company is *amazing*. They were the 3rd company we spoke with regarding concerns about potential mold and requesting testing. The 1st two told us they'd call back. One we still haven't heard from, the other a day or so after expected. When your health could be at stake, you don't wait around for a phone call past the expectation, so I did some due diligence once again and called Kingsley, who was responsive in a timely manner.
  
  At every step, this company delivered and even went above and beyond. Dante came to assess, completed an inspection, and thankfully did not find mold inside the home (the area of concern was exterior but with concerns it could have moved inside). He was an excellent communicator, personable, and professional. He told us we could run testing on the air filters, but the ducts needed a good cleaning anyway so we just proceeded with the cleaning.
  
  Angel & Tyler came to clean the ducts. They, too, were wonderful. We spoke when they arrived about how the process works, and they also were personable, polite, and professional.
  
  Beforehand, I called into the office to find out what the process was so that pet arrangements could be made. Jean in the office told me her thoughts but then called back to confirm what she had told me. She double checked to be sure. She called towards the end of the cleaning and asked how the job was going and to make payment arrangements.
  
  *Top notch* customer service from this company at *every single step* and always answering any questions we had. I've already referred them to someone else needing duct cleaning and will continue to do so!
• Overall Rating